Executive, Sales Operations, Fukuoka

Sales Manager

The Sales Executive – Passenger Sales is responsible for driving passenger revenue by developing and maintaining strong relationships with travel trade partners, corporate clients, and other key stakeholders. This role supports the airline’s commercial objectives through proactive sales activities, account management, and spanet development efforts. The Sales Executive plays a critical role in expanding spanet presence, promoting the airline’s passenger products and services, and maximizing revenue opportunities in the assigned territory.

Provide frontline support to travel agents, Corporate TMC, guests, and internal sales teams on bookings, ticketing, fares, policies, post-sales services, and flight disruptions to ensure smooth operations and customer satisfaction.

Update and maintain travel agent details, account information and related commercial data accurately and timely in compliance with airline policies and commercial requirements.

Draft, format, and circulate trade memos, bulletins, promotional campaigns, fare revisions, policy changes, and operational notices to travel agents, OTAs, corporate clients, and trade partners.

Support Group Booking Portal operations including group fare quotations, booking modifications, ticket issuance, involuntary refunds, ADM & ACM processing, and troubleshooting support in accordance with airline policies and IATA regulations.

Conduct fare benchspaning, competitor fare analysis, GDS monitoring, and fare parity checks to support pricing strategy and maintain competitive spanet positioning.

Support sales and spaneting campaigns through backend coordination, communication materials, system setup, reporting, PR/PO processing, performance tracking, and coordination with Finance and Procurement teams.

Prepare sales performance reports and facilitate training sessions for travel agents on sales tools, booking systems, group booking platforms, NDC platforms, and other trade-facing digital assets.

• Bachelors degree in Business, Marketing, or related field.
• Minimum of 2 years of experience in a sales support or administrative role.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet tight deadlines.
• Keen attention to detail, with the ability to identify errors and inconsistencies in data.
• Results-driven, with a focus on delivering exceptional customer service and exceeding customer expectations.
• Ability to work effectively in a team environment, collaborating with sales representatives and other departments to achieve sales targets.