Summary The Inside Sales Correspondent position interacts directly with assigned customers and, in conjunction with the Intercompany Sales Manager, Sales Operations Planning Manager, and Director International Sales to ensure that inquiries and orders being placed are accurately interpreted and executed for conformance to customer product, quality, and delivery requirements and Special Metals pricing and product capability parameters. Designated portion of the Special Metals Corp. customer product base involving the execution of inquiries, quotations, mill orders and mill order changes for those customers and products. This position also entails the maintenance and reporting of the general SMC daily sales order entry/change data. Essential Functions - Collect information to provide price and delivery for requests for quotation (RFQ) received direct from customers or from District Sales Offices
o Criterion: Respond within 24 hr. Provide formal and informal quotations to customers. o Criterion: Comprehensive, accurate and timely quotations. Enter Mill Orders on the mainframe computer system, ensuring that all necessary information is provided in compliance with known customer requirements (ref. PC-320). o Criterion: Comprehensive and error-free Mill Orders entered within established scheduling parameters. Review formal purchase orders to ensure accurate mill order entry and full compliance with customer requirements. Enter change notices and give preliminary notification as required to effect changes to material in process. o Criterion: An accurate assessment of customer requirements and subsequent modifications to orders as necessary. Maintain a Mill Order file on current open orders to provide a quick means of order reference and accessibility to latest order criteria both internal and external. o Criterion: An orderly, comprehensive and accessible Mill Order file. Monitor delivery status and continually expedite the orders in an effort to meet all delivery promises. Provide customers with a periodic order status as dictated by the customer and/or the District Sales Office. o Criterion: Orders shipped on time and/or customer awareness of current order status. Assist the Wrought Products Scheduler, as required, in the generation of manufacturing instructions in the form of manufacturing cards (PC-340). General: Provide both written and verbal correspondence as required to service the customers and the District Sales Offices. Additional Responsibilities Accomplishes all tasks as appropriate. Qualifications Education and Experience Associates Degree in business or related field or equivalent work experience is required. Five years Sales experience in the Manufacturing field is required. Special Skills A basic knowledge and understanding of SMC products and capabilities and a familiarity with industry vernacular. Well established verbal, written, and basic word processing communication skills in addition to the skills necessary to perform the required mainframe and personal computer requirements of the job, i.e. Oracle, Discoverer, EXCEL, Lotus Notes. Organizational and administrative skills geared towards meeting deadlines and handling uneven workloads. Excellent telephone communication skills are required. Competencies Achievement Orientation Innovative Initiative Problem Solving Analytical Additional Notes The Company retains the right to change or assign other duties to this position. Physical Dimensions Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to frequently remain in a stationary position. Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work primarily in a climate controlled environment with minimal safety/health hazard potential. |