Job TitleManager, Sales Operations & Support
Reports ToSales Operations Head
Role PurposeResponsible for overseeing the entire Sales Operations, especially focusing on developing, implementing, and maintaining the of Sales Portals as well as to provide maximum support to the Global Sales Support.
Key Accountability- Evaluate, select, and implement sales tools and automation systems to enhance the efficiency, productivity, and effectiveness of the Sales Portals (Group, Corporate, and Government Portals).
- Streamline and optimize Sales Portal processes to improve efficiency, reduce costs, and enhance customer satisfaction.
- Monitor industry trends, customer behavior, and competitor activities to stay ahead in the spanet.
- Collaborate with Sales, Marketing, Revenue Management, IT, Reservation & Ticketing, Airport Operations, and Senior Management to identify opportunities and implement sales strategies aligned with business goals, and to identify areas for improvement and leverage technology / automation to enhance portal functionality.
- Analyze group booking spanet trends, competitor activities, and customer demands to propose strategic plans for incremental sales across all Sales Portals.
- Provide insights and recommendations for sales strategies based on spanet analysis data.
- Develop and manage the sales forecast to ensure it reflects spanet realities and strategic objectives.
- Maintain strong relationships with key corporate accounts, travel agencies, and partners.
- Oversee customer feedback processes to improve service offerings.
- Lead the Sales Operations team by providing guidance, support, and mentorship.
- Provide ongoing training and support to the global sales team on the effective use of the Sales Portals.
- Oversee the training and development of the Sales Operations team to enhance product knowledge, sales skills, and customer service.
- Ensure the team is up to date on changes in products, services, and company regulations.
- Generate regular reports and presentations on sales performance, including KPIs, forecasts, and trends.
- Communicate regularly with stakeholders to gather feedback, address concerns, and ensure that sales tools and automation systems meet their needs.
- Act as an escalation point for complex sales-related issues and collaborate with other departments to resolve them efficiently.
- Manage vendor relationships and negotiate contracts to ensure cost-effective solutions and optimal service levels.
- Develop and maintain SOPs, documentation, guidelines, and best practices for using sales tools and automation.
- Coordinate and manage the Sales Support team globally to streamline processes and communications, both internally and with business partners.
- Monitor and support the Sales Support team across all regions in operational matters.
- Oversee negotiation and management of sales support contracts, including agreements with corporate clients, travel agents, and other business partners.
- Ensure all contracts align with the airlines financial and operational goals.
Qualifications & Areas of Experience- Bachelors degree in Aviation Business, Business Administration, Sales, Marketing, IT, or a related field
- Minimum of 5 years experience in the airline industry, preferably in sales operations, sales enablement, or a similar role with a focus on sales tools and automation.
- Strong knowledge of sales processes, methodologies, and best practices
- Proficiency in CRM systems (e.g., Salesforce, HubSpot, Amadeus) and sales automation tools (Booking Portals).
- Experience in preparing and managing the department’s annual budget.
