Formulate goals and objectives to improve the customer experience for key accounts and develop methods to grow business year over year. 

Answer customer inquiries and requests regarding accounts, products, pricing, and services offered.  

Enter/release orders for customer accounts via manual, electronic, or customers portals and provide confirmations. Scan and index orders into Application Extender once complete. 

Review terms and conditions of customer orders for compliance and refers those that are unacceptable to management for resolution. 

Follow up with customer accounts with any issues, concerns or delay with customer orders 

Act as primary point of contact for assigned customer accounts and coordinate with Planning, Production, Quality, Materials and Sales to deliver a premier customer experience. 

Request ATR’s (Authorization to Return) CAR’s, PAR’s and customer complaints from Quality Department 

Communicate all pertinent customer expedite or changes to order to supply chain or scheduling concerning schedule changes. 

Issue credits and add bills, works with accounting to help resolve payment issues. 

Perform customer service essential job functions to advance our Corporate LTR/Composite Scores 

Drive continuous improvement in daily activities and exceed customer expectations with their customer experience 

Other duties as assigned.