Sales Effectiveness Specialist - UAE National

As Sales Effectiveness Specialist, along with the management direction, you will act as a supportive partner to Emirates Commercial Operations Sales teams and the wider Commercial stakeholders to assist on understanding and anticipating Network Sales Teams and future business needs. Your role will be to enable stakeholders understanding of their strategy and to effectively deliver support in key areas: communication and other Sales effectiveness requirements to help the successful adoption of available tech solutions. 

In this role, you will: 

Sales Teams Effectiveness (excellence), Engagement & Empowerment

• Designing relevant business plan template related to the activity of Annual Business Planning Process and the engagement with relevant stakeholders related to any queries. Responsible of related reports for the supported stakeholders such as Commercial Operations SVPs and Regional Manager Commercial Operations.


• Assist in identifying the sales common processes which require automation, and/or the deployment of case management to ensure efficiencies.


• Support the activity of creating a commercial business capability by organise, creating agendas and collating feedback from CO/Sales teams in the network in regards to areas of development for tools and systems that are required to support the sales function, and any new Technology requirements relevant to new distribution strategy such as data and reporting in B2B Customer Relationship Management Platform (SFDC )relevant to Emirates GateWay (EGW) requests and status of these requests.


• Help in creating the usability reports with users feedback, on the multiple deployed technology solutions and assist the team in the creation of reporting dashboards, which would help to deploy corrective actions where needed.


• Creation of messages and content that supports the commercial Policies, and the existing Processes, Procedures, Rules and Regulations and help answer queries from users and collate their feedback for further enhancements and suitability.

Communication & Content Management

• Work on the creation of different commercial communication needs for the sales teams and ensure they are empowered by suitable and relevant communication tools for internal and external communications.


• Support in the creation of sales/commercial content on the global Emirates partners portals to ensure timely and quality creation, and manage the overall effectiveness on an ongoing basis including additional sites with language requirements as assigned by line manager. 

Central Sales Excellence Support

• As a member of the services team, timely attend to the multiple mailboxes, requests, emails and queries from the wider commercial teams to offer high quality and relevant support on the centralised services within the department.


• Offer line manager suggestions and ideas to further enhance and automate these services for more efficiencies and speed to market

To be considered for this role, you must meet the below requirements:

• 5+ years’ experience in Commercial/Sales/trade communication


• Experience working in a commercial environment, with responsibility for providing management reporting incorporating sales forecasting, diagnostics, trend analysis and competitor insight.


• Experience in providing and implementing commercial and CRM solutions within an airline.


• Highly developed interpersonal skills and able to interact effectively with all divisions of the Commercial Operations department.


• Excellent analytical ability with an understanding of data processing and information systems, tools and applications for airline marketing.


• Familiarity and experience with current Emirates applications and systems and the ability to interrogate these systems for detailed market, route and class analysis.


• Technical knowledge of system integration techniques such as API, web services, etc. Salesforce.com Certified Administrator is an advantage