We are recruiting for Sales Operations Agent for Shanghai, China.
The selected candidate will be responsible for actively engaging with the sales team to help achieve assigned revenue targets by providing technical support. Provide five-star customer support to Travel Agencies, Corporate Customers and internal stake holders. Respond professionally to all day to day reservations, Ticketing, Refunds, ACMs queries and achieve customer satisfaction.
Accountabilities:
- Adhere to Standard Operating Procedures (SOPs) for sales operations functions established to ensure alignment to QR’s global sales/sales operations principles.
- Maintain customer database for all customer segment and provide customer-friendly, value added instruction to key trade customers, QR sellers and manage the communication with internal stakeholders to ensure an effective coverage of a customer perspective.
- Prepare DSRs and liaise with Finance on reconciliation of sales.
- Provide five-star support to contracted Corporate accounts by maintaining active communication regarding customer offerings and product enhancements through regular eNL.
- Handle multi-products and services as required by the business
- Perform other duties as directed by the Head of the Department.
- Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and
- Issuance and re-issuance of tickets.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible
QualificationsQualifications
- High School Qualification with Minimum 1 year of job-related experience
- Experience in reservations/ticketing, sales support, group sales, tariffs, distribution
- PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel)
- Excellent relationship building and communication skills.
- Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general
- Problem-solving skills, efficiency-oriented mindset
You must have the legal rights to live and work in China to be considered for this role.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
