bout the role:

We are pleased to announce an incredibly exciting opportunity to join our Sales team in Almaty, Kazakhstan as Sales Operations Officer.

The Sales Operations Officer will support the Sales Operations Manager in supervising the day to day work of the sales operations team, ensuring adherence with SOPs and meeting of key performance metrics. Collaborate with internal and external stakeholders to develop processes and functionalities that enable the team to deliver five-star service for internal/ external customers, thereby enhancing the efficiency of QR revenue generating teams. Actively participate in building strong relationships and maintain good communication with regional counterparts in Sales, CBI, Shared Services, Digital and spaneting, as well as head office teams in RM/Pricing, Digital, Marketing, Global Sales and Finance.

Operational Accountabilities:

• Lead sales operations activities including (but not limited to) reservations and ticketing, refunds, trade/corporate account support, group sales, sales support, sales systems and sales administration.
• Monitor and adapt Standard Operating Procedures (SoPs) for sales operations ensuring alignment to QR’s global sales/sales operations principles.
• Maintaining effective communication flow and channel between the sales operations team and counterparts in Sales, CBI, Digital and Marketing and Shared Services.
• Lead the team engaged in sales operations activities including (but not limited to) Reservations and Ticketing, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Responsible for setting and implementing sales plans for the team.
• Establish customer activity and performance metrics (including B2B NPS) to drive data driven decision-making and continuous improvement.

• Manage translation of QR internal processes into customer-friendly, value added instruction to key trade customers and QR sellers and manage the communication with internal stakeholders to ensure an effective coverage of a customer perspective.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

To be successful in this role you will need:

• Relevant College or University qualification.
• Minimum 4 years of job-related experience.
• Excellent communication skills with fluency in the English language.
• PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
• Excellent relationship building and communication skills.
• Good knowledge of commercial contracts and finance related processes (invoice flow, ERP, payment processes).
• Good knowledge of airline processes (e.g. Pricing/distribution technology).
• Good knowledge of GDS systems (e.g. Amadeus).
• Problem-solving skills, efficiency-oriented mindset.

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QAExternalCS/jobapply.ftl?langen&job229305