Qatar Airways (QR) have embarked on an exciting journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Sales Operations Specialist based in Doha, Qatar.
You will manage the Sales Operations function for the assigned region including the Group Sales function and a team of Sales Operations Coordinators based remotely throughout the region, ensuring effective back office support to the sales teams, service to the trade partners and the achievement of Group sales revenue targets.
Specific Accountabilities include:
- Responsible for driving and implementing the sales operations strategy in collaboration with regional management team. Responsible for the delivery Group Sales revenue target.
- Manage the Sales Operations Function with responsibility for (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration for the Africa region.
- Develop and manage sales operations performance reports.
- Recommend and lead continuous improvement initiatives in sales processes with a focus on customer value through customer feedback both external and internal.
- Provide the direction and external insight to ensure the continuous development of the performance metrics to drive data driven decision-making that will be used consistently within the Africa region.
- Regularly evaluate the team’s objectives, plans, procedures and practices, and makes appropriate changes if needed.
- Accountable for setting up effective communication channels and expectations between the sales operations team and counterparts in Sales, CBI, Digital and Marketing and Shared Service and fixing the issues that arise from their interactions where required.
- Responsible for proactively solving issues raised by the team.
- Establish the teams objectives and priorities to align with and support business objectives.
- Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
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