Job PurposeProvide comprehensive support to the trade, corporate and direct customers across all sales channels within Bangladesh Sales with high level of efficiency to deliver results. Collaborate with the field sales force and Sales Manager on all sales and spaneting activities with the aim of achieving the set revenue target.
- Support internal/external customers with all fares, pricing and sales related queries and provide technical advice to effectively resolve persistent GDS issues.
- Evaluate, negotiate, and secure group travel requests, charter flights, MICE deals and assist Trade/customers with all booking/ticketing and special requirements.
- Gather and share relevant information on all competitors? fares/rules, special incentives/promotions, policies, spanet trends, sales processes on daily basis and provide recommendation where necessary to improve EK spanet position and minimise impact on revenue.
- Process all queries related to Agency Debit Advisory (ADA), Agency Debit Memos (ADM) dispute/reversal, Refund Summary Adjustment Note (RSAN), Sales Summary Adjustment Note (SSAN),
- Refund Application (RA) using all relevant tools and complete other audits when required.
- Handle all trade related general booking queries including medical assistance, Skywards, other ancillaries and liaise with the relevant departments to deliver high quality focused customer service.
- Provide booking/ticketing support for EK sponsored events by coordinating with the internal/external customers, and ensure the allocated budget is effectively utilised and accurate records are maintained.
- Prepare and handle EK corporate travel agreements for all accounts and communicate booking/ticketing conditions to the trade partners.
- Assist all commercial stakeholders with inaugural flight invitations by coordinating with the important passengers (IP/VIP/CIP) with all booking/ticketing and special requirements.
- Maintain up to date EK booking/ticketing procedures and policies on Emirates Partner Portal (EPP) for all trade partners to minimise queries on all communication mediums.
- Promptly distribute trade communication (B2B) endorsed and provided by CCMB to all internal/external customers.
- Coordinate closely with the sales team to support the selling and spaneting of all products by efficiently managing emails and calls and liaising with Head Office. Prepare regular and ad hoc reports with strong focus on accuracy. Handle and resolve trade partner queries, including issue resolution and contractual clarifications, to protect existing business and create new sales opportunities. Make effective use of all company prescribed tools, including CBI, Salesforce.com, Reconnect, and other related systems.
Qualifications:
Graduate
Experience :
Commercial/Sales.Other 5+ Years
QualificationKnowledge/Skills:
Experience in Commercial and sales experience in an airline or travel agency.
In-depth knowledge of the Bangladesh travel spanet, world geography, fare construction and booking/ticketing procedures.
Proficient in MS Office Applications, Salesforce, EK reservation systems and any GDS (Amadeus, Galileo, Sabre).
Ability to work independently under pressure and as a part of a highly contributing team in a fast-paced environment.
Communicate fluently in English with strong interpersonal skills and drive to continuously exceed customer expectations.
Candidate must have the right to live and work in Bangladesh
Salary & benefits.
As per company standards
