Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your primary focus will be on resolving inquiries, addressing concerns, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, a collaborative spirit, and the ability to handle various customer interactions with professionalism.

About Angel Aviation

Angel Aviation is a family-owned flight school established in 2001, with locations in Arizona and Alaska. We are dedicated to providing high-quality flight training in a supportive and friendly environment. Our diverse fleet includes Cessna 172s, Cessna 175s, Piper Seneca IIs, and Piper PA-14s, ensuring that our students gain experience on a variety of aircraft. In addition to flight training, we also operate a Part 135 operation and offer comprehensive general aviation maintenance services.

At Angel Aviation, we prioritize safety, professionalism, and excellence in aviation training. Our experienced instructors are committed to equipping students with the skills and knowledge needed to succeed in their aviation careers. We pride ourselves on fostering a close-knit community where students and staff collaborate and support one another.

Join us at Angel Aviation, where you can grow your career in an environment that values teamwork, integrity, and a passion for aviation.

Responsibilities

• Serve as the first point of contact for visitors and clients, ensuring a warm and professional welcome.
• Manage phone calls, emails, and other communications efficiently.
• Schedule and coordinate flight lessons and other appointments.
• Assist in managing student admissions, enrolling students and pairing them with instructors.
• Handle invoicing and process payments accurately.
• Provide exceptional customer service, addressing inquiries and resolving issues promptly.
• Assist with sales activities, including promoting flight packages and programs.
• Maintain a tidy and organized reception area.
• Support administrative tasks as needed, including data entry and record keeping.
• Collaborate with team members to ensure smooth operations.

Skills

• Availability to work full-time, including weekends and some holidays.
• Previous experience in a customer service or receptionist role is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency with Mac computers, Google Drive, Google Sheets, Google Docs
• Experience with Flight Schedule Pro and Salesforce are a plus.
• A passion for aviation and a desire to learn more about the industry.

Benefits

• Competitive salary - $20-$25 DOE
• Opportunities for professional development in aviation
• Friendly and supportive work environment

How to Apply

Interested candidates are invited to submit their resume and a cover letter. We look forward to welcoming you to our team!

Angel Aviation is an equal opportunity employer.