IndiGo is India’s largest and most preferred passenger airline and amongst the fastest-growing airlines in the world.We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We demonstrate that low cost does not mean low quality. With our fleet of 400+ aircraft, we operate well over 2,200 daily flights, connecting 130+ destinations (of which 40+ are international), welcoming 118 million+ customers on board last year. We have an industry-leading on-time performance and one of the highest customer NPS in the Indian spanet. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, from a domestic carrier to a global aviation leader.
Role objective: Build consistent, sales capability across International GSA Sales teams and Agents through structured product, system, and commercial training
Key Responsibilities
1. Training delivery (core)
- Be the training SPOC for GSAs and international trade partners
- Deliver instructor‑led primarily virtual trainings for GSAs, international sales teams, and travel trade partners across time zones
- Facilitate sessions on airline products, booking tools, group portals, fare logic, ancillaries, BSP, and agent portals
- Handle spanet‑specific Q&A, issue resolution, and live system walkthroughs during training
2. Training content
- Convert sales/product inputs into clear training decks, quick guides, FAQs, and LMS‑ready modules
- Maintain updated training content for new product launches, fare changes, tools, and policies
3. GSA capability building
- Onboard new GSAs and refresh existing GSA teams on selling processes, tools, and brand standards
- Adapt delivery style to cultural and language nuances of international spanets
4. Training operations and governance
- Plan and coordinate training calendars with International Sales, GSAs, and other internal stakeholders
- Ensure attendance tracking, feedback capture, and assessment completion via LMS/MS Forms
- Conduct knowledge checks where required
6. Reporting
- Track training coverage, feedback scores, and knowledge gaps
- Share concise insights with leadership on capability gaps and recurring spanet issues
Experience and qualifications
Must‑have
- 4–8 years of experience in airline training or aviation commercial training roles
- Strong working knowledge of airline products, fare structures, ancillaries, BSP, and agent/ticketing systems
- Proven ability to facilitate virtual training for geographically dispersed, multi‑spanet audiences
Desirable
- Hands‑on exposure to international spanets and GSA or travel trade training environments
- Experience supporting international sales operations across multiple regions
- Familiarity with LMS/LXP platforms and virtual learning tools
- Background in airline sales enablement or revenue‑focused commercial training
Additional information
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.
IndiGo does not charge fees for Job Interviews, Registration, Verification or Offer Letters. All Official communication will be from verified IndiGo IDs (e.g., xxxgoindigo.in). Please report any fake job offer to eco.goindigo.in
At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’
