Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Senior Sales Operations Agent.
Based in Istanbul, you will be responsible for providing five-star service to Qatar Airways internal and external customers. Act as Qatar Airways product and process expert by supporting the team with daily sales operations tasks, including but not limited to reservations and ticketing, Trade/Corporate Account support, Group Sales, and Sales Administration.
Specific Accountabilities Include:
- Adhere to Standard Operating Procedure for sales operations functions to ensure alignment to QRs global sales/sales operations principles.
- Act as product knowledge expert for trade support tasks, supporting reservations, ticketing, FFP, One World, Beyond Business and Corporate queries.
- Assist Sales Operations Agents with their queries and escalations to ensure efficiency and quality services.
- Maintain and generate reports as required by the reporting line manager.
- Be the primary person in following up with customers and trade partners on inquiries and requests.
- Guide junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department.
- Performing other department duties related to his/her position as directed by the Head of Department.
QualificationsAbout You: The successful candidate will have the following:
- Good English communication skills - spoken and written.
- Speak, read, write in the local language.
- Well versed in MS Office
- Excellent relationship building and communication skills.
- Amadeus awarenes.
- Fares and ticketing exposure
- Problem-solving skills
You must be authorized to work lawfully in Turkey. This position is not eligible for visa sponsorship.
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, the impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
