At Emirates, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we are driven by innovation and excellence. Emirates is starting operations at Helsinki and looking for a Senior Sales Support Agent to help drive and grow this important destination.

Joining us you will experience a fast-paced multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you will grow alongside professionals from diverse backgrounds, contributing to our shared success and making your span on a global stage

• Provide sales support across all channels to maximise revenue and achieve commercial targets
• Support sales teams and customers, ensuring all requests are handled promptly
• Maintain accurate customer records, documentation, and reporting within deadlines
• Respond to customer queries, resolve issues, and escalate when required
• Liaise with internal departments to ensure efficient processing and high customer satisfaction
• Assist management with ad hoc projects and initiatives

• Handle trade partner inquiries, resolving issues and contractual queries
• Distribute fare rules, contracts, and commercial updates accurately
• Maintain knowledge of commercial products and spanet offerings
• Manage reservations, ticketing, and fare-related requests, resolving booking issues
• Update CRM systems (e.g., Salesforce) and produce reports
• Support client/agency events to drive engagement and revenue

• Manage group booking inquiries, quotations, and reservations
• Support sales teams to grow group business revenue
• Create and monitor group bookings, ensuring compliance with procedures and deadlines
• Arrange special services and maintain accurate booking records
• Communicate with clients and track bookings through to completion
• Produce reports and coordinate with internal departments

The must haves to join our team in this role:

• The unrestricted right to live and work in Finland
• Fluent in Finnish and English (spoken and written)
• have a good working knowledge of Leisure, Consolidator and Corporate spanets
• IT Skills across the office function

Your application will really stand out to us if you:

Why Emirates?

At Emirates, we don’t just connect destinations—we create journeys defined by excellence, ambition, and opportunity. As part of our global team, you will represent a brand synonymous with world-class service while shaping our continued success in Finland.

Our rewards extend beyond the workplace, offering a lifestyle that reflects the spirit of travel some of which include:

• Unlimited standby travel across our global network, opening the door to extraordinary destinations and access to discounted confirmed tickets
• Preferential hotel rates worldwide, allowing you to experience the finest stays wherever you go
• Access to the Emirates Platinum Card, unlocking an exclusive range of lifestyle, retail, and travel privileges
• Interline travel benefits with partner airlines, expanding your access across the world

This is more than a role—it’s an opportunity to immerse yourself in a truly global lifestyle, where your career and your passion for travel move forward together.