Job PurposeEmirates Holidays is the tour operating arm of Emirates, offering a broad range of curated holiday packages to top global destinations including Dubai, the Indian Ocean, the Far East, East Africa, South Africa & Australia. As part of the Emirates Group, we combine the strength of a world-renowned brand with a local, customer-focused approach in Germany. Our passionate team is dedicated to delivering exceptional service and creating unforgettable travel experiences for every customer
As part of the Emirates Group, we combine the strength of a world-renowned brand with a local, customer-focused approach in Germany. Our passionate team is dedicated to delivering exceptional service and creating unforgettable travel experiences for every customer
We know our success is driven by our exceptional people. Our Sales Travel Consultants combine their expertise and passion to create outstanding travel itineraries and carefully ensure our customers receive a seamless & exceptional services which the Emirates brand is renowned for. We are here to create moments which will last a lifetime.
We believe in being a truly customer and colleague centric business. We expect our Sales Travel Consultants to really understand our holidays, so you’ll get the chance to visit some wonderful destinations upon successful completion of your probation. These trips can be hard work, but you’ll see some amazing things and enjoy really unique experiences. Our office in Frankfurt is focused and results driven, but lots of fun. Full of like-minded people who want to share knowledge and spread enthusiasm and enjoy time together.
We are looking for people with lots of enthusiasm and drive to deliver a truly amazing service through every stage of the journey, and you’ll need to be flexible, innovative and passionate & can work both in a team and individually.
Job Outline:
- Sell holidays to our core destinations Dubai, Indian Ocean and Asia and have an ability to piece together an itinerary of twin or multi-centers from ready-made product banks
- Provide award winning sales & service over the phone, via email & LiveChat & sometimes face to face
- To achieve monthly your individual and team targets for sales revenue, margin and passengers
- Ancillary and Upselling of Flights, Rooms, Meal plans, Multi-centres, static tours and Tailormade itineraries.
- Monitor & Handle all Salesforce Inboxes (Sales) Correspondence within the required SLAs.
- Ensuring that all forms of contact are handled quickly and with a friendly ‘can-do’ attitude, whilst achieving and exceeding service & sales performance targets against key performance indicators
- Demonstrate the ability to form valuable relationships with our customers whilst leveraging our brand values to ensure repeat business and creation of a direct customer database.
- Contribute towards your own personal development by keeping up to date with of our Air & Non-Air Product offerings to ensure an up-to-date knowledge of the EKH Portfolio. This includes destination entry requirements, product updates and tours and excursions offered at the destination.
- Have the agility and business sense to deal with sudden disruptions such as Force Majeure or other types of crisis situations including, but not limited to cancellation situations pre or post departure.
- Be able to multi-task in a fast-paced Sales environment.
- As a small team at Emirates Holidays you will be required to support all departments when operationally required to do so. This could include our service team, spaneting or product team.
- Travel and Tourism qualification, i.e. apprenticeship, bachelor’s or master’s degree
- Mother tongue or business fluent in spoken and written German and English and a confident communicator with proven persuasive and influencing skills
- Experience working in a Sales environment within the Travel Industry
- Experience creating travel itineraries from a luxury tour operator or travel agency background.
- A passion for Dubai, the Middle East and our other destinations.
- IT literate – proficient in MS office applications. Knowledge of working with GDS/CRS within the travel industry
- Someone who can think commercially and take responsibility for their own results and always strives to do improve
- Positive attitude, enjoys working as part of a team and flexible approach
- Flexibility to work shifts, including evenings, weekends, and bank holidays.
Critical Competencies:
- Delivering
- Drive
- Open to Opportunity
- Collaboration
- Engaging Others
- Business Thinking
Information
- Candidates must have the legal right to live and work in Germany. The Company will not assist in obtaining visas/work permits.
Competitive Salary
Competitive Benefits
