Technical Writer, AACU Leadership Development and Technical Policy Communications

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

​This job is within the American Airlines Credit Union. The role is responsible for managing the content of the Credit Union’s published internal policies and procedures.

• Translate intangible development ideas into clear, concise and accurate documentation for end users
• Create easy-to-follow instruction guides on internal procedures
• Provide clear directions for handling real-life compliance issues
• Deliver multi-purpose documents for product introductions
• Collaborate with product owners to develop and update policy and procedure documents
• Conduct research to gather additional information when necessary
• Maintain a consistent voice in delivered content
• Produce final versions for publication after required approval
• Verify with internal resources that processes are written and working correctly
• Proactively identify informational updates and make corresponding edits to materials on a timely basis
• Confer with all work groups to identify areas of opportunity and ensure that expectations are being met with regards to available documentation
• Balance imagination with hands-on practicality
• Keep abreast of new and current trends in the financial industry
• Perform other duties as assigned
• The selected candidate will be responsile for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications- Education & Prior Job Experience

• ​High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

• ​Additional college-level coursework with a writing emphasis  
• Experience in writing, editing and proofreading detailed documents
• Intermediate proficiency in Microsoft Word and Excel, and experience with additional publishing applications

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Skilled in superb written and oral communication skills
• Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
• Ability to work independently and with minimal supervision
• Ability to work in a professional and collaborative manner with individuals from different organizational levels and varied backgrounds
• Ability to self-motivate with strong organization skills and capacity for attention to detail
• Ability to create and submit an assigned project for review by hiring manager as part of the selection process
• Ability to maintain satisfactory performance and attendance
• Abilty to pass applicable American Airlines and Credit Union pre-hire compliance checks

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.