Summary

Key Responsibilities

• Investigate incidents and issues concerning Reservations, DCS and CUTE provider.
• Provide all necessary technical support relating to various applications within Navitaire.
• Work closely with other teams to ensure timely completion of requests and minimal impact to day-to-day operations.
• Provide expert-level support for escalated issues from Level 2 (ITSM Service Desk) and ensure resolution in a timely and efficient manner.
• Respond to escalated calls after office hours (when required).
• Partake in projects and collaboration (when required).

Requirements

• Bachelor’s degree or Diploma in Information Technology or similar discipline.
• Strong knowledge in Navitaire applications to investigate issues.
• Have practical experience in application support, fault analysis and troubleshooting and be comfortable supporting application users across various business units.
• Be able to work independently, under pressure in a fast-paced environment.
• Can build good rapport with business partners.
• A good listener with strong analytical, verbal and written communication
• Some knowledge of SQL, SOAP API & REST API.
• Ability to manage projects.
• Data analysis & Problem-solving mindset.