Type of contract: Permanent
Our people are the heart of Norwegian.
We are made up of colleagues from different cultures and backgrounds who are united behind our vision: to become the most loved and trusted airline in Europe.
Norwegian embraces a culture of equality, fairness, sustainability, respect, and inclusion in everything that we do.
We have implemented an Equality Plan to safeguard a selection process without discrimination on the basis of gender, age, culture, nationality, ethnicity, physical abilities, political and religious beliefs, sexual orientation and other attributes.
Embracing this culture is critical to our business success and makes us stronger together.
Join Our Team as a GDS Specialist – Amadeus E-Ticketing Expert Wanted
Are you an Amadeus e-ticketing expert looking for your next challenge? We’re expanding our specialist team , and we’re looking for you.
Norwegian is continuing its migration to Amadeus e-ticketing, and we’re strengthening our existing team of GDS experts to support this evolution. We are seeking professionals with proven, expert-level Amadeus e-ticketing experience, gained in high-volume, technically complex environments such as airlines or travel agencies.
You’ll be supporting the transition to the modern ARD Web Graphic interface, but a strong foundation in Amadeus cryptic commands is essential. You’ll be the go-to expert for resolving complex booking and ticketing issues, guiding frontline agents, and contributing to smarter, smoother processes.
So, if you have a passion for working with Amadeus and the airline and travel industry and would like to be part of Norwegian and an international team with colleagues in many countries, this is a great opportunity to fulfil your dreams!
The Customer Care GDS Specialist positions are located in Barcelona and Riga.
You are our ideal candidate if:
- Manage – At least 3 years of hands-on experience handling Amadeus e-ticket bookings in an airline or travel agency environment.
- Master – Expert-level proficiency in Amadeus e-ticketing, including workflows, fare construction, ticketing, reissues, and PNR manipulation.
- Optimize – Advanced Amadeus system use, including queue management, booking automation, and itinerary handling.
- Resolve – Ability to independently troubleshoot and resolve escalated, complex Amadeus-related issues.
- Apply – Extensive airline or travel operations knowledge, ideally in a Contact Center or support environment.
- Ensure – Familiarity with PCI-compliant practices in payment handling and e-ticketing transactions.
- Train – Strong ability to mentor and clearly explain Amadeus procedures to frontline staff and stakeholders.
- Communicate – Excellent verbal and written skills, with a collaborative and supportive approach.
- Support – Commitment to knowledge-sharing and proactive guidance to enhance team efficiency.
- Fluent – Strong command of English, both spoken and written, with additional language skills being a plus.
This job will be for you if you have:
- Notice small details and patterns in bookings that others might miss, helping spot and fix inconsistencies.
- Stay organized and keep track of multiple tasks, balancing speed with accuracy.
- Think ahead and find solutions before problems escalate, making processes smoother.
- Handle pressure, keeping calm and focused even when things get hectic.
- Work together with different teams, sharing knowledge and making things easier for everyone.
- Make decisions confidently, ensuring ticketing actions follow airline policies.
- Adjust quickly to changing schedules and shifting priorities, staying flexible when needed.
In this role you will be responsible for:
- Resolve escalated Amadeus e-ticket booking and ticketing issues, acting as the go-to resource for technical challenges.
- Diagnose and fix Amadeus system issues, collaborating with support teams to improve efficiency.
- Authorize and oversee booking-related decisions, ensuring alignment with business logic and airline policies.
- Train and support frontline teams, updating documentation and conducting onboarding/refresher training.
- Manage escalated cases end-to-end, identifying recurrent issues and driving process improvements.
- Oversee Amadeus queue management, ensuring timely processing of bookings and schedule changes.
- Ensure PCI compliance in manual payment collection, securely processing transactions and reporting payments.
- Track system issues via JIRA, documenting resolutions and contributing to operational efficiency.
Do you have any questions?
If so, please contact:
Benedetta Lenzo
Team Leader Customer Care
Email: benedetta.lenzonorwegian.com
Monica Gonzalez Martinez
Director Customer Care Operations Spain
Email: monica.gonzalez.martineznorwegian.com
So, what are you waiting for?
If you love the thought of working with us, we encourage you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.
Please note: We can only accept applications that have been submitted through our recruitment system. We will accept Your CV and Cover letter, in both English or in a Scandinavian Language
“We care for each other, our customers and our environment as we navigate the skies the Norwegian way”
We hope to welcome you on board!
Travel required:
Application deadline: 11.5.2025
