This role is primarily responsible for ensuring that ground operations manuals, bulletins, policies, and procedures are reviewed, updated, and distributed across the organization. The position plays a vital role in maintaining regulatory compliance, improving operational effectiveness, and ensuring the application of the company’s values and behavioral standards.

• Amends cargo carriage policies and procedures under the direction of the Manager Ground Operations Procedures or the ground operations management team.
• Partners with the Manager Ground Operations Procedures to develop, revise, and update Ground Operations Bulletins and Manuals.
• Provides guidance and coordinates revisions to the Weight and Balance Manual, ensuring all updates are aligned with operational requirements.
• R closely with the Manager of Document Services, Document Services Specialists, and Technical Writers to manage manual revision processes and activities.
• Collaborates with Operations Engineering to implement aircraft weighing changes and ensures timely dissemination of updated information to all relevant users.
• Updates and maintains Ground Operations information on the company’s internal platform, GlobalNet, ensuring accuracy and accessibility.
• Strives to achieve all ground operations procedural goals related to performance, safety, service, and regulatory compliance.
• Develops or revises ground operations procedures to enhance operational effectiveness and efficiency.
• Anticipates and proactively addresses issues related to ground operations procedures, taking the necessary actions to resolve any challenges.
• Supports Ground Operations Instructors in reviewing and refining the training programs to meet operational requirements.
• Completes additional activities and special projects as assigned by the Senior Manager Ground Operations Procedures or the ground operations management team.

• College degree, or equivalent experience required.
• A minimum of 4 years of previous airline experience is required.
• A broad background in airline or aviation operations is necessary.
• Wide-body aircraft Weight and Balance and Load Planning certification preferred
• Dangerous Goods certification preferred.

Skills:

• Excellent written and oral communication skills.
• Strong understanding of ground operations, policies, and safety regulations.
• Excellent collaboration and communication skills across departments.
• Problem-solving skills with a proactive approach to operational challenges.
• Experience in managing document revisions and coordinating with various teams.
• Familiarity with compliance and auditing processes in the context of ground operations.

Salary Range: $52,500-$71,000

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

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