As a Customer Service Agent (CSA), you will play a key role in delivering a seamless and positive travel experience.

You will support all aspects of airport customer service operations that include but are not limited to oversight check-in, gate, ticketing, baggage services, connecting/reroute handling and flight turnaround coordination, while ensuring safety, compliance, and operational excellence.

JOB SUMMARY

• Deliver exceptional customer service and represent Delta with professionalism
• Support check-in, boarding, and gate operations, including ticketing and reservations
• Coordinate with business partners to ensure efficient flight turnaround and on-time departures
• Assist customers with rebooking, connections, lost and found, baggage services, and general inquiries
• Monitor operations to ensure compliance with safety, security, and service standards
• Support administrative tasks (reports, audits, cost control, and documentation)
• Maintain effective communication with Delta leadership and cross-functional teams
• Promote and assist customers with airport technology solutions
• This job also requires occasionally lifting bags or items weighing between 50 and 70 pounds.
• Additional tasks may be required based on operational and business demands.

• Must have permanent, valid authorization to live and work in Bermuda at the time of application. Visa sponsorship is not provided for this role.
• Fluent in English (written and oral).
• Demonstrates strong operational knowledge with a proven commitment to customer service and teamwork.
• Embraces diversity in people, thinking, and working styles.
• Consistently prioritizes safety, security, and the protection of personal and company data.
• Must have the flexibility to work a 24/7 operational environment, including varying shifts, extended hours, weekends, holidays, and on‑call requirements.
• Valid Bermuda driver’s license, or ability to obtain one within a reasonable time frame.
• Strong written and verbal communication skills.
• Approachable, with interpersonal skills that foster trust, professionalism, and respect.
• Demonstrated ability to manage conflict and resolve issues effectively in a fast-paced environment.
• Must be performing satisfactorily in current role (if internally employed).
• High school diploma or equivalent required.

• 1–2 years of experience in Airport Customer Service (Above Wing), airline, or ground handling environment.
• Check‑in, gate, and general airport operations experience.
• Knowledge of SNAPP, Delta Matic, and other relevant airport technology.