IT Network Infrastructure Engineer
12 months initially
Oxford

65 - 89per hour inside IR35/Umbrella

Candidates must be willing to undergo the SC security clearance checks required for the role.

The IT Network Infrastructure Engineer is responsible for providing technical support to end-users within the organisation. This role involves troubleshooting hardware and software issues, managing IT systems and supporting network infrastructure. The IT Support Engineer plays a critical role in ensuring the smooth operation of IT services and contributes to projects that enhance IT systems and security.

Skills that the team will be looking for:
Essential:
 ? Previous experience in a similar role
 ? Strong Working Knowledge of Firewalls and Routing
 ? Solid Knowledge of Networking and IP Networks
 ? Knowledge and Experience of Cisco Network Equipment configuration.

Desirable:
 ? Previous experience working in a corporate environment
 ? Detailed knowledge of IT/IM Architecture
 ? Exposure to virtualisation platforms, (ESXi, vCenter)
 ? Experience working in a secure environment
 ? Working knowledge of ITIL principles
 ? Cisco Qualification

Key Duties:
Network and Infrastructure Support:
• Assist with the maintenance and troubleshooting of network infrastructure, including Firewalls, routers, switches, and wireless access points.
• Monitor network performance and escalate any critical issues to senior engineers or the network team.
• Support the setup and maintenance of VPN connections and other remote access solutions for employees working off-site.
• Support the setup and maintenance proxies and GPO Policies.

Technical Support:
• Provide Level 3 support to end-users for hardware, software, and network-related issues.
• Provide Level 3 support to the IT Technical teams for software applications deployment & configurations and network related issues.
• Troubleshoot and resolve technical problems, ensuring prompt resolution to minimise downtime.
• Assist with installing, configuring, and upgrading computer hardware, operating systems, and software applications.

IT System Maintenance:
• Maintain and monitor IT systems, including servers, desktop computers, laptops, printers, and mobile devices.
• Assist the IT Team in ensuring that all IT equipment is functioning properly and perform routine maintenance to keep systems up to date.
• Manage user accounts and access permissions, adhering to company security policies.

User Training and Documentation:
• Provide end-user documentation, training and guidance on IT systems and applications.
• Create and update documentation for common issues, troubleshooting steps, and IT
procedures.

IT Security and Compliance:
• Ensure that all systems are compliant with internal security policies and GDPR regulations.
• Assist with the deployment of antivirus, software updates, and other security measures to safeguard the organisation’s data.

Knowledge and Skills:
• Customer-focused with a positive attitude towards resolving user issues.
• Strong time management and organisational skills, capable of handling multiple tasks simultaneously.
• A proactive approach to identifying and addressing IT issues before they escalate.
• Strong problem-solving and analytical skills with the ability to diagnose and fix issues quickly.
• Excellent communication and interpersonal skills, able to explain technical problems to non-technical users.
• Familiarity with IT service management tools (e.g., ServiceNow, JIRA) and remote support
software.

Education, Qualifications, Experience:
• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent work experience).
• Industry certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are advantageous.
• Extensive experience in an IT support role.
• Experience troubleshooting both hardware and software issues on Windows (and possibly
macOS) systems.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP) and basic server
administration.
• Able to Configure and troubleshoot firewall routing issues (Palo Alto / Checkpoint)
• Strong Working Knowledge of Firewalls and Routing
• Solid Knowledge of Networking and IP Network
• Knowledge and Experience of Cisco Network Equipment configuration.

Work Environment:
• This role is primarily office-based but may involve occasional travel to support remote sites
across the UK.
• Regular working hours, with occasional out-of-hours support required for system upgrades or
emergency incidents.