Lead UX Designer – AI Workforce Experience

Luton/Hybrid

About easyJet

We are easyJet – a FTSE listed, multi‑billion low‑cost airline that serves tens of millions of customers every year. If you’re reading this, you’ve more than likely flown with us before – and you’ll know there’s no more iconic (or more Orange!) travel brand in Europe.

We operate over 1,200 routes across 38 countries, employ more than 18,000 colleagues, and connect people to what matters most through great value fares and friendly service.

What makes us easyJet? Our Promise Behaviours: Safe, Bold, Welcoming and Challenging. Four behaviours. One Spirit. One easyJet.

Read on if you…

• Are a senior UX/UI Designer and Researcher who enjoys working across both disciplines
• Are excited by AI, emerging technology and shaping how work is done
• Enjoy solving complex problems and turning them into simple, trusted user experiences
• Can be based in our Luton head office around 3 days per week as part of our hybrid model

The Team

You’ll join our AI Workforce Experience team, an emerging, high‑impact group focused on transforming how colleagues across easyJet work through AI‑enabled tools and platforms. The team partners closely with Technology, HR, Operations and Product to design employee‑facing AI solutions that are practical, trustworthy and genuinely useful.

The Role

AI is changing what it means to work at easyJet — and this role sits right at the heart of that shift.

As Lead UX Designer you’ll lead the design and research practice for our growing portfolio of employee‑facing AI products, including super‑agent experiences and AI productivity tooling used by colleagues across the business.

This is a true 50/50 role:

• Design – translating complex AI capabilities into intuitive, high‑quality UX/UI
• Research – uncovering real colleague needs and grounding product decisions in evidence

You’ll operate as a senior individual contributor, setting the bar for quality and influence across the portfolio. Over time, the role is expected to evolve into a chapter lead, owning employee‑facing UX/UI and research across easyJet’s AI and workforce transformation agenda.

What we’re looking for

We’re looking for someone who combines strong craft with deep curiosity and influence:

• Proven experience as a senior UX/UI designer and/or user researcher, ideally spanning both disciplines
• A strong portfolio showing end‑to‑end design thinking — from research and insight through to polished, production‑ready design
• Experience designing internal or enterprise products, particularly complex, workflow‑driven tools
• Comfort working in ambiguity, where AI capabilities and requirements evolve quickly
• Excellent stakeholder skills — able to confidently present, influence and defend decisions with evidence
• Proficiency in Figma (essential)
• Experience with research and usability tooling (Maze, Userlytics, Hotjar or similar)
• Working knowledge of accessibility standards (WCAG/W3C)
• Experience working in agile product teams
• Familiarity with AI‑powered products and related UX challenges (trust, transparency, onboarding) is desirable but not essential

What you’ll get in return

• Competitive salary and bonus
• easyJet staff travel benefits
• Pension, life assurance and flexible benefits
• Hybrid working and a supportive, inclusive environment

Practicalities

This is a full‑time role, based in Luton, working 40 hours per week. We support hybrid working, with around 60% of time spent in the office per month.

Reasonable Adjustments

At easyJet, we are committed to building an inclusive workplace that reflects the customers we serve across Europe. We welcome applications from all backgrounds.

If you require any adjustments or support during the recruitment process — including extra time for assessments or accessible interview arrangements — please contact ma.recruitment@easyjet.com. We are happy to make reasonable adjustments throughout the process.