Tasks
Your main tasks include, among others:
- Receive complex customer requests for worldwide time critical transport and emergency logistic services
- Follow up on proposals and thereafter be responsible for a smooth handling and execution of the booked transports
- Identify the customers’ individual requirements and needs using strong communication skills
- Provide our customers with very individualized and tailor-made transport solutions within a limited time frame
- Support the sales team by being the single and operational point of contact for our key account customers
- Give guidance to new colleagues on solving irregularities and the steps to be taken if these take place
- Create handover protocols and communicate irregularities at end of shift towards other worldwide customer service teams
* Perform other tasks and/or projects, as assigned
Benefits
Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
Requirements
To be successful in this role, you will need to have a combination of the below requirements:
- Bachelor’s degree desirable
- 1+ year in logistics or freight forwarding (life science industry preferred)
- Experience in Life Science Logistics, Pharma Supply Chain or temperature-controlled transport a plus
- Strong knowledge of logistics flows and operational processes required
- Airfreight knowledge desirable
- Fluent in English; one additional language preferred (German, Dutch, French, or Spanish)
- Expert computer skills; MS Office/MS Windows experience
- Strong stress management and customer service skills
- Able to work under time pressure, in shifts, and on weekends
- Legal U.S. work permit and valid driver’s license required
* CV/ Resume required
* Company will not provide relocation assistance
Company
About time:matters Americas Inc.
time:matters is the expert for global Special Speed Logistics as well as time-critical international spare parts logistics. We transport your highly urgent spare parts, medical samples, dangerous goods or important documents quickly and reliably from A to B – via air, rail, or road and – if desired – personally accompanied by an airmates On Board Courier. In addition to speed and reliability, we are committed to customized and flexible service. Therefore, we are available 365 days a year, around the clock, to develop tailor-made, customized logistics solutions, ranging from ad-hoc cases to day-to-day business.We at time:matters are the experts for High Performance and Special Speed Logistics and we love what we do!Combining our know-how and passion we make the impossible become possible.
www.time-matters.com
