An industry-leading private aviation group is seeking an Aviation Services Manager to support its continued growth. This is an excellent opportunity to experience the dynamic business aviation industry and the safety sector. The company develops Safety Management Systems (SMS), offers proprietary SMS software, and produces operations manuals for thousands of customers. The worldwide customer base and expanding target market includes Fortune 500 flight departments, aircraft management companies, and private owner/operators of business jets, FBOs, and commercial drone operators. Full-time employees receive paid benefits including: health insurance, a 401(k) with a company match, paid holidays, and paid vacation time that increases with additional years of service.
Primary Responsibilities
- Lead, mentor, and scale a team of product leaders and subject matter experts.
- Foster a team culture of customer-centric innovation, collaboration, and accountability – building a team eager to engage with customers and create exceptional experiences.
- Regularly interface with customers to resolve product and service issues.
- Ensure team members are equipped with the frameworks, tools, and skills to deliver consistently at scale.
- Define and monitor production performance guardrail metrics (e.g., response rate, time-to-help, production times, quality of work / rework, etc.).
- Lead and foster research efforts by team members, working with staff and outside partners to gather insights, assess customer needs, and inform future product strategies.
- Collaborate directly with the management team to implement product strategies and tactics that improve customer service and product adoption.
- Support the team in various tasks and projects, as requested.
