Under the direction of the AOG Manager, this position is a working� Supervisor who is responsible for supervising AOG road trip activity, scheduled maintenance projects and facility management at assigned Company satellite locations. Responsibilities include: monitors schedules, budgets, personnel

West Coast AOG Supervisor

Dassault Falcon Jet • 
Van Nuys, California, United States
Position Type: Permanent
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Job Description:

Under the direction of the AOG Manager, this position is a working� Supervisor who is responsible for supervising AOG road trip activity, scheduled maintenance projects and facility management at assigned Company satellite locations. Responsibilities include: monitors schedules, budgets, personnel staffing and quality of performance to drive customer satisfaction up and keep costs down. Prior to aircraft arrival and throughout the project, works with the AOG Manager to coordinate all customer requirements associated with planned scope of work. In support of the project provides AOG Manager with continuous information for communication with the customer. Expected to exercise discretion and independent judgment in supervising employees as needed to maintain within budget the continuous flow of work including scheduling employees, assigning tasks, evaluating employee performance, monitoring employees attendance/tardiness and initiating/recommending discipline of employees where necessary for conduct violations. Must ensure employees comply with Company rules and regulations and determine need and arrange for training required for proper and safe performance of all tasks. West Coast AOG Supervisor will participate in hiring, promotional, and termination decisions of employees. The West Coast AOG Supervisor will be responsible to support the external compliance requirements as they apply to work under his/her supervision, particularly FAA and Environmental, Health and Safety (EH&S), working with responsible managers for adhering to requirements of all external regulations and Company policies applicable to assigned Projects.

PRINCIPAL DUTIES / RESPONSIBILITIES:

  • Responsible for oversight of Companys AOG Program in Van Nuys, California and Denver, Colorado and any other assigned locations.
  • Oversight of scheduled maintenance events at designated locations.
  • Responsible for deployment of road trip resources, work order and billing oversight and command center and customer interface.
  • Evaluates customer feedback, communicates, and promotes new concepts regarding procedures, facility improvements, processes and information to ensure customer is satisfied and customers objectives are met.
  • Promotes and nurtures facility and customer relationships.
  • Supervises hourly workforces activities to meet commitments and monitors hours applied to the work scope to ensure alignment with proposal/work scope.
  • Tracks employee attendance and administers discipline for attendance program violations.
  • Corrects, updates and approves logged work time for employees in preparation of payroll ensuring accuracy for all time worked.
  • Evaluates need for and assigns overtime to employees where necessary.
  • Evaluates, approves, and logs requests for paid time off including vacations and floating holidays.
  • Monitors and approves employee “call-outs” for sickness and other emergency absences.
  • Monitors milestones to ensure the work scope remains on track and develops recovery plans when the work scope goes off track.
  • Supervises communication and collaboration of the interfacing departments as necessary to ensure the smooth and efficient execution of the work scope.
  • Identifies candidates, performs interviews, and recommends candidates for hire.
  • Monitors pricing and pricing procedures and provides recommendations to Sales for program pricing issues.
  • Assists AOG Manager in quoting and approval of work arising out of the aircraft planned work scope.
  • May fill in for AOG Manager for customer arrival briefing and departure debrief meetings if required.
  • Ensures the department meets all line services requirements of the customer at departure.
  • Monitors the processing of the aircraft work order to ensure accurate and timely invoicing.
  • Other duties as assigned.

Job Requirements:
  • Five years aviation experience working directly with aircraft maintenance providers, operations or owners.
  • Three years actual hands-on Falcon aircraft experience in a technician, crew lead, crew chief or quality position- major inspection workflow, manpower positioning and assignment, performing extensive/large work scopes, basic/advanced maintenance techniques, repairs and trouble-shooting.
  • A&P License required.
  • Proficient in Microsoft excel, word, outlook and aviation CRM.
  • Must possess ability to remain positive in stressful situations.
  • Ability to work in tight time constraints.
  • Working knowledge of fundamental business processes.
  • Must be independent thinker with knowledge of creative problem-solving techniques.
  • Willing to travel as required.
  • Able to follow production schedules, estimate manpower requirements for completion of assigned projects.
  • Must follow up on work being performed and ensure that it is up to DAS and RSQCM standards.
  • Must be proficient in analyzing, resolving work problems and assisting direct reports in solving work problems.
  • Must have a working knowledge of the aircraft maintenance process.
  • Must be able to prioritize competing demands and work within tight time constraints.
  • Must be willing to work varying hours on regular basis.
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