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Synopsis
To give supervisory oversight in specific areas of the Abu Dhabi Airport operation and deliver a superior guest
experience and ensure the highest levels of safety.This team member will support and execute the delivery of the
daily operation. The role work independently or as the leader of a small team to deliver against all performance
and safety KPI.
Accountabilities
• Plan, update and supervise activities in order to ensure the safe and professional delivery of service for
customers in line with the defined SLAs and quality standards
• Drive employee engagement and a high performance culture by being a role model that gives emphasis to
empowerment, communication, quality, productivity & goal attainment.
• Ensuring that all SOPs are adhered to at all times both by yourself and your team members allowing for a safe
and secure operation.
• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include
delivering team briefings, and completion of relevant reports.
• Ensure that all documentation pertaining to the tasks performed are accurately completed.
• Proactively work towards the connection of all Guests and Bags.
• Ensure they operate safely in compliance with applicable procedures and instructions. Report safety, security
and service occurrences, errors, hazards and near misses utilizing the established reporting procedures
Education & Experience
• Secondary / High school level education
• Minimum 2 years’ experience in the relevant area
• Valid UAE Driving Licence (Airside Roles only)
About Munawala Ground Services
Munawala Ground Services LLC, a subsidiary of Etihad Airport Services – Ground LLC, is a project-based company recognized as a Ground Service Provider (GSP). Munawala delivers a comprehensive range of airport management and operational services, catering to various ground handling requirements such as Passenger, Baggage, Ramp, Cargo, Operations, and Aircraft Handling for commercial and corporate aircraft at numerous airports and airfield locations.
