Tasks
Your main tasks include, among others:
- Ensure smooth operation for assigned services and customers according to the contractually agreed scope of services
- Act as the first point of contact for inquiries from customers within the Americas region using Lufthansa Systems Scheduling and airport slot management software (NetLine/Sched and NetLine/Slot)
- Act as liaison between the customer and the maintenance and development teams in Budapest (Hungary) and Gdansk (Poland)
- Proactively resolve complaints and answer inquiries from the customer independently, or when other internal resources are needed, coordinate the resolution of customer complaints with internal production advanced technical support
- Moderate and present technical items during customer jour fix
* All other duties as assigned or required
Benefits
Flight privileges, 15 Vacation Days, Education, Employee Assistance Program, Life Insurance, Long Disability, up to 60 Sick Days
Requirements
To thrive in this role, we value a combination of the following requirements:
- 5+ years of relevant experience working at an airline or with an airline IT solution provider
- Working experiences with NetLine/Sched and/or NetLine/Slot or practical experience with scheduling and airport slot management products (e.g. Sabre, Amadeus, Zulu, etc.)
- Skilled in configuring complex IT products and aligning them with customer needs
- Entrepreneurial mindset with innovative solution optimization skills
- Willing to travel within the Americas and to Germany
- Consulting experience preferred
- Excellent communications skills in English; French, Spanish and Portuguese are a plus
- Must possess a legal work permit in Canada or in the U.S.
* CV/Resume and Cover Letter required
* Company will not provide relocation assistance
* Benefits listed apply only to team members in Canada; may vary by location
Company
About Lufthansa Systems Americas, Inc.
Lufthansa Systems is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 350 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.www.lhsystems.com
www.lhsystems.com
