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STS Technical Services is hiring a Senior Field Service & Training Advisor to support our Product Support Group with a specialized focus on electric vehicle (EV) systems. This is a remote role designed for an experienced EV field technician who thrives in a dynamic support and training environment. If you have a deep understanding of EV architecture and diagnostics and are passionate about delivering top-tier service, customer satisfaction, and technical training, we want to hear from you.
Responsibilities:
- Provide remote technical support for all vehicle types with a focus on electric vehicles
- Manage installation, repair, maintenance, and diagnostics from a remote location
- Troubleshoot complex electrical and mechanical issues using EV-specific diagnostic tools
- Create and deliver detailed service reports with clear diagnostic findings and resolutions
- Adhere to company procedures and protocols for EV maintenance and support
- Collaborate with technical teams to share insights and maintain accurate data records
- Evaluate customer needs and provide tailored training and technical guidance
- Build strong, trust-based relationships with customers through knowledgeable, timely support
Qualifications:
- Extensive experience in field service operations with a strong focus on EV technologies
- Demonstrated expertise in troubleshooting and repairing electric vehicle systems and components
- Proficient in EV-specific diagnostic tools and software
- Excellent verbal and written communication skills in English
- Tech-savvy with strong computer and mobile device skills
- Technical degree or certification in EV technology or a related field is preferred
- Background in customer support or training within the EV industry is highly desirable
- Strong interpersonal skills and the ability to adapt to a wide range of customer needs
- Comfortable managing multiple tasks and priorities in a remote work environment
- Willingness to travel as needed to support field operations or training sessions
Work Environment:
- This is a remote position with occasional travel
- Some work may take place in outdoor or industrial environments
- PPE is required when working on warehouse or production floors
Physical Requirements:
- Must be able to talk, hear, stand, walk, and use hands to handle tools and equipment
- Frequent reaching with arms and hands is required
Benefits:
STS Technical Services offers a comprehensive benefits package that includes:
- Medical, dental, vision, disability, and life insurance
- 401(k) with company match
- Paid vacation and holidays
About STS Technical Services:
STS Technical Services is a Top 100 Staffing Firm that partners with some of the largest names in the aerospace, manufacturing, defense, and industrial industries. We offer contract, temp-to-perm, and direct hire opportunities to qualified professionals across the United States.
To learn more about what we do and browse current openings, visit us at www.ststechnicaljobs.com.
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