Be part of a team that delivers an end-to-end journey of extraordinary experiences. Delta Vacations, a wholly owned subsidiary of Delta Air Lines, is seeking full-time Elite Service Associates to work onsite at the Customer Engagement Center in Minot, ND. As an Elite Service Associate, you will join a service focused team, dedicated to listening, caring for and connecting with customers with a specific focus on our Diamond Elite agencies.
In this role you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates should demonstrate the desire to make our customer’s travel not only outstanding but memorable.
How you will help us deliver experiences that matter:
Elite Service Associates demonstrate strong verbal and written communication skills, a professional demeanor, excellent dependability, the ability to handle stressful situations, possess strong digital literacy, flexibility in a fast-paced environment, and the ability to learn and react quickly. Associates must understand and adhere to all Delta Vacations Inc. policies and procedures.
We are in search of individuals who are enthusiastic about people, culture and driving results and who accepts diversity of people, perspectives, and styles. Be part of a culture where teamwork, diversity and creative thinking are celebrated; a company enthusiastic about delivering experiences that matter.
Summary of responsibilities (not comprehensive of all tasks):
Elite Service Associates connect with customers via phone and build an experience where customers know they have been heard, understood, feel valued and important. This is accomplished by:
- Effective listening
- Quickly identifying and owning customer issues
- Actively searching for solutions to problems
- Making quality decisions
- Interacting with a globally diverse group of customers and colleagues
- Commendable and priority handling of inbound service calls.
- Communicating applicable information to customers regarding Delta Vacations products, services, policies, and procedures.
- At Delta Vacations, we strive to provide you with the tools and resources necessary to be successful in your job, and with the support and work environment that leads to a positive and enjoyable work life. Successful candidates will participate in a 12-week paid, training, which includes instructions, observations, exams, and performance measures.
- The new hire training will be Monday through Friday 8:30am – 5:00pm. After training you will work in your permanent shift which may include evenings and weekends.