Summary
Responsibilities:
Responsible for the entire product life cycle, from designing employee journey, creating business requirements, user acceptance testing, change management to training and success management
Identify new trends in both employee and candidate experience for improved user experience, employee/candidate journey and creating value opportunities
Review and adopting new releases by existing products (eg. Workday, Workplace by Meta, ServiceNow, Workato Autobots, ACA, Paradox AI and etc, that continuous delivers enhanced employee/candidate experience
Evaluate risks, benefits and opportunities to develop software product to holistically meet the objectives of the team and organization
Continuously measuring Objective Key Results to achieve the best outcome of the product developed
Develop robust and easy-to-use UI/UX with designers to improve user experience and increase engagement
Lead discussions to build and integrate chatbot solutions into the employee/candidate experience journey and follow through the chatbot developments from architecting requirements to implementing
Review user and employee feedback through online surveys, feedback forms and comments regularly Work closely with internal stakeholders to identify issues or pain points and address areas of improvement
Research to remain current in software technologies with the technical team and implement new techniques that improve software performance and user experience
Adept in Agile product management, translating research and design to deliver regular valuable increments with the Agile team.
Ensure software product comply with regulatory requirements and organization policies
Collaborate with key stakeholders, such as HR Centres of Excellence (COE), HR Business Partners, IT and cross-functional teams to ensure the delivery of key Employee/Candidate Experience project milestones on time and within budgeted resources
Run multiple HR Employee/Candidate Experience programs simultaneously with recommendation on prioritization
Performance Standard:
Reengineer & automate all legacy processes overlapping with the EX/CX function to reduce manual work
Reinvent the Employee Experience to achieve 90 usage of tools/bots compared to traditional methods employee lifecycle tasks (leave application)
Maintain an on-going 90 population usage of tools
Track and manage all critical and planned projects to ensure on-time delivery for business