Job Description

Working at our Grand Rapids Facility

For more than 15 years our manufacturing facilities in Grand Rapids have helped fuel the growth and success of GE Aerospace. We’re producing high quality electronics and avionics parts and equipment to exacting standards. Including Avionics Computing Systems, Mission System, Navigation and Guidance and Vehicle Health & Data Management products. We’re the career home for union and non-union employees who seek purpose and challenge in their careers. People just like you.

Role Overview

The Customer Order Management Coordinator is responsible for managing transactions for replacement or repair parts and equipment, which includes overseeing material management and warehouse logistics and shipping.

Roles and Responsibilities

• Facilitate order management, process order intake, and input into internal systems.
• Connect to customer portals/systems and support sales, forecasting, billing, and collection activities as needed.
• Serve as a key contact for customer inquiries and the complaint/issue resolution process.
• Work with Operations to understand and communicate commitments and statuses to customers.
• Maintain accurate records of customer orders, communications, and resolutions in internal systems.
• Identify opportunities to improve order management processes and contribute to team efficiency.

Required Qualifications

• Bachelors degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Order Management and/or Fulfillment)

Preferred Qualifications

• Strong oral and written communication skills
• Ability to work collaboratively in a team environment
• Proficiency in Microsoft Office Suite and familiarity with order management systems
• Strong problem-solving skills and ability to adapt to changing priorities
• Ability to document, plan, market, and execute programs

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not U.S. lawful permanent residents, U.S. Citizens, or have been granted asylee or refugee status (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), employment will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information