The Interiors Manager has direct supervisory responsibility for Lead Interior Technicians, Interior Technicians, and Backshop teams (upholstery and woodshop) performing aircraft maintenance and modifications. He/she develops staffing plans in collaboration with Production Planning and coordinates and controls the administrative management of Interiors personnel resources assigned to each aircraft project. The Interior Manager and MRO Project Manager will make sure that all assigned personnel carry out their respective duties in full accordance with company policies and procedures, in full compliance with FAA/EASA regulations, and in line with OEM MPDs, and in so doing delivering efficient high-quality work with safety being their uncompromised priority.  

Functions 

ESSENTIAL  

• Responsible for direct supervision and leadership of the Lead Interior Technicians, Interior Technicians, and Backshop (upholstery and woodshop) personnel; guide and advise technical activity in accordance with Repair Station Manual and FAA regulations. 
• Provide leadership and direction, as well as coach and mentor team members to consistently deliver high quality workmanship and on-time re-delivery of aircraft. 
• Secure commitment and accountability at all levels of the organization in execution of both work and accurate supporting documentation. 
• In collaboration with MRO Project Managers, Production Planning & Control, Quality, Customer and Lead Technicians, establish resource plans for each aircraft to be serviced in accordance with the work scope and the respective schedule timeline. Schedule team members to accomplish the assigned work scope within project deadlines.
• Maintain a forward-looking mentality to ensure that our customer commitments are satisfied, as well as ensuring that any under or over-capacity is communicated and actioned in an appropriate time period.
• Create manpower plans for all aircraft projects that are in production and/or signed for future input into the Repair Station to ensure labor capacity is available and/or supplemented to support company commitments to customers.
• Coordinate with Engineering, Planning and Production Control all Pre-Dock meetings, Daily progress meetings, and final work scope close out meetings. 
• Ensure that tools and equipment are correctly used and handled by operations personnel for both safety and quality. Ensure that any tool malfunction is promptly reported by the Technician. Ensure tooling, GSE and ground equipment is returned to its proper storage area following use. 
• Strive for continuous process improvements and increasing efficiencies in execution and delivery with safety as a priority. 
• Maintain close and frequent communication with MRO Project Managers with status updates on project progress and any risks/threats to the project’s critical path that could impact re-delivery. 
• Review Interiors personnel performance and progress with each Project Manager to determine if any alteration to the plan and schedule is necessary to maintain the aircraft re-delivery schedule and to ensure that tasks are completed within budgeted time. 
• Collaborate with the Training organization to establish On-The-Job Training Programs (OJT) for personnel and coordinate participation in training programs as appropriate. Participate in relevant development training including General Familiarization of aircraft types. 
• Communicate with internal and external Customers in a respectful and professional manner; Ensure that all team member communication with customers is the same. 
• Support the Director Maintenance, Director of Operations, and Director of Programs with other business activities as needed. 
• Lead by example at all times with professional behavior, integrity, commitment to the company and compliance with all policies. 
• Ensure the highest quality service, safety standards and performance, with the objective of exceeding customer satisfaction in the re-delivery of airworthy, reliable and clean aircraft, in a timely manner.

 Supervisory Responsibilities 

•  This position has direct supervisory responsibilities.  

Qualifications 

REQUIRED 

• High School Diploma/GED.  
• At least 5 years of Aircraft Interior, Refurbishment, or Completions operations experience on aircraft with an MRO, Commercial Operator, or Certified Repair Station.
• Holds a current driver’s license.  

DESIRED 

• Undergraduate degree. 
• Operational experience on Boeing and Airbus aircraft being maintained or modified by the Repair Station. 
• Holds a valid and current mechanic certificate with an Airframe rating or meets the qualification and experience requirements for issuance of a Repairman’s Certificate.   

Knowledge, Skills, Abilities, and Other Characteristics 

• Strong leadership skills. 
• Effective decision-making skills. 
• Strong negotiating skills. 
• Working knowledge of Microsoft Office Suite to include Word, Excel, PowerPoint.  
• Excellent written and oral communication skills in order to effectively interact with all levels of staff from different departments effectively.  
• Excellent organizational and problem-solving skills in order to prioritize workload according to business demands and works well under pressure. 
• Ability to produce detailed work plans, manpower plans, and efficiently manage team budgets on multiple projects.