Job Description

The Workshop Manager is accountable for leading the workshop team to deliver safe, efficient, and high-quality maintenance operations. This includes managing daily workshop performance, ensuring compliance with Quality Standards and safety practices, and maintaining exceptional customer service. The role also encompasses local project oversight, people management, and collaboration with cross-functional teams to meet operational, financial, and customer objectives. The Workshop Manager serves as the primary on-site leader, driving operational excellence, resource efficiency, and continuous improvement, while maintaining ownership of the site’s financial performance.

Responsibilities

• Lead and manage the workshop team to deliver safe, efficient, and high-quality maintenance operations.
• Oversee daily workflow, including vehicle turnaround times, productivity, repairs, breakdowns, and new work requirements.
• Manage the workshop floor and associated yard, ensuring organization, cleanliness, and compliance with operational standards.
• Conduct daily reviews of completed work to ensure all parts, labor, and descriptions are accurately recorded.
• Maintain accountability for the site’s financial performance, including ownership of the P&L, cost control, and alignment with budget targets.
• Provide regular performance and operational updates to the Operations Director.
• Oversee daily servicing, repairs, maintenance planning, inspections, cleaning, and auditing to meet company standards.
• Lead local projects from planning to completion, coordinating with landlords, vendors, and internal teams.
• Seek required customer approvals before work begins and manage the chargeable defect authorization process, including warranty repairs.
• Manage facility upgrades, infrastructure improvements, and equipment installations, ensuring compliance with operational, safety, and timeline requirements.
• Monitor and ensure adherence to KPIs, budgets, and service standards.
• Control costs by challenging and pre-authorizing subcontractor, parts, and overtime expenses.
• Ensure all defects are repaired effectively and records are maintained accurately.
• Ensure safe work systems and practices are followed and toolbox talks are delivered on time.
• Manage shift patterns, scheduling, and staff availability to meet operational needs.
• Accountable for overall workshop productivity by effectively managing technician workload, prioritizing tasks, and ensuring timely completion of maintenance and repair activities.
• Address performance issues through coaching, development, or formal disciplinary processes as required.
• Manage absence, sickness, and lateness in line with company policy; conduct return-to-work interviews.
• Recruit, onboard, and induct new staff; motivate and develop team members for optimal performance.
• Provide initial technical training and ongoing skills development to technicians, identifying and addressing training gaps and aligning with industry trends.
• Partner with HR to resolve employee relations matters and ensure compliance with policies and employment law.

Essential Skills

• 5 years of hands-on GSE maintenance experience.
• 3-5 years of leadership/management experience.
• Proven experience in operational environments, preferably within the Airports/Airlines/Ground Handlers/Airport Service Providers segments.
• Excellent people management skills.
• Experience using ERP systems (SAP is a plus).
• Ability to handle confidential information.
• Good analytical skills, excellent with numbers, and an eye for details.
• Result-driven, proactive with a dynamic personality.
• Works independently.
• Excellent MS Office skills (Excel and Word).
• Good oral and written communication skills in English, any other language is a plus.
• Ability to lead a team with vision and perspective.
• Ambitious and wants to grow their scope as well as their team within a dynamic and fast-moving international environment.

Additional Skills & Qualifications

• Bachelors or Masters degree.
• Experience in the aviation industry is a plus.

Why Work Here?

Join a solid and growing international group that values its employees as central to the companys success. Benefit from short decision lines and an environment where you can develop and grow. Enjoy a competitive salary and multiple employee benefits, including medical, vision, dental, and life insurance, disability coverage, a 401k plan, paid time off, and more.

Work Environment

This on-site role is based at the assigned workshop, involving regular movement across workshop, yard, and airside areas, as well as office-based administrative work. Must be able to obtain and maintain an active airport-issued airside badge. The position requires active supervision of operations, equipment inspections, interaction with staff and customers, and completion of business administration tasks using a computer and related systems. Physical requirements include frequent walking, standing, bending, and reaching, with occasional lifting of up to 25 pounds. Good vision and hearing are essential. Exposure to noise, weather, and typical industrial hazards is expected

This is a Permanent position based out of Boston, MA.

The pay range for this position is $95000.00 - $115000.00/yr.

They offer three different medical plans with UHC (1 HSA plan and two traditional plans), there is cost sharing as well, for Employee Only TCR covers 80 of the monthly premium, for EE+ 1 or EE + Family TCR covers 65. Delta is through Delta Dental And Vision is through UHC Its a comprehensive benefits package including health, vision, and dental insurance, disability insurance, life insurance, a 401k plan, PTO, paid sickness leave, and the provision of all PPE. Also provides employees with long and short term disability and life insurance at no cost. Additional life insurance can also be purchased through Lincoln.

This is a fully onsite position in Boston,MA.

This position is anticipated to close on Apr 13, 2026.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.