A fast‑growing startup drone company is a leader in autonomous flight technology, building intelligent drones for consumers, enterprises, and government customers. As the fleet expands, delivering a seamless repair and refurbishment experience becomes essential to the company’s mission.

Role Overview

We are seeking a Hardware Repair & RMA Manager to lead the design, management, and evolution of our repair and return systems. This person will build strategies, metrics, and workflows that ensure we deliver world‑class repair and RMA services—both in‑house and through external partners.

The ideal candidate has strong experience managing repair and RMA programs for consumer electronics, is fluent in operational KPIs and cost optimization, and thrives in cross‑functional collaboration across logistics, fulfillment, production, customer success, and sales.

• Design and manage systems for RMA and repair, ensuring they scale with the company’s growth.
• Establish and track KPIs, cost baselines, and goals to measure repair program success and efficiency.
• Develop long‑term repair strategies, product end‑of‑life support, and partnerships for external repair/refurbishment.
• Evaluate and improve workflows, including repair processes, system integrations, and technician training.
• Scope and manage system improvements, collaborating with third‑party developers to implement changes, upgrades, and feature rollouts.
• Partner cross‑functionally with logistics, fulfillment, production, customer success, and sales leaders to align repair/RMA processes with broader business objectives.
• Leverage AI and low‑code tools to streamline processes and drive automation within repair systems.

• 4–6 years of experience in repair/RMA operations, ideally within consumer electronics.
• Strong electro‑mechanical experience across consumer and industrial electronics.
• Proven ability to design and scale repair and RMA systems with measurable results.
• Familiarity with tools such as NetSuite, Quickbase, Arena, Jira, Databricks, and Salesforce.
• Hands‑on experience building applications or workflows in low‑code platforms and using AI tools for problem‑solving and automation.
• Strong analytical skills with a track record of building and reporting on operational metrics.
• Bachelor’s degree required, preferably in a technical field.
• Excellent communication, collaboration, and project management skills.

• Shape the future of autonomous flight by building repair programs that keep drones in the air.
• Join a team of passionate engineers, operators, and innovators working at the cutting edge of AI and robotics.
• Play a critical role in improving customer experience and operational efficiency at a rapidly scaling technology company.

This is a Permanent position based out of Hayward, CA.

The pay range for this position is $165000.00 - $165000.00/yr.

💼 Financial & Retirement Benefits 401(k) Company equity Employee Stock Purchase Program (ESPP) Flexible Spending Account (FSA) 🏥 Health & Wellness Medical, dental, and vision insurance Life insurance Disability insurance Gym/wellness reimbursement Onsite gym (at some locations) 👨‍👩‍👧 Family & Parental Support Generous parental leave Family medical leave Company‑sponsored family events Childcare support in some cases 📚 Professional Development Customized development tracks Job training and conferences Promote‑from‑within culture Lunch‑and‑learns 🏢 Office Perks & Work Environment Company‑sponsored outings and happy hours Free snacks, drinks, and some meals Onsite parking Recreational clubs Home‑office stipend for remote employees 🧾 Additional Perks (Employee‑Reported) Sabbatical program Sick time and PTO Relocation bonus Immigration assistance

This is a fully onsite position in Hayward,CA.

This position is anticipated to close on Mar 12, 2026.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.